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How maintenance works
Maintenance is where you record repairs, see who is doing them and what they cost. A repair moves through a few statuses, and when you resolve it with a cost, Nutshell records that cost as an expense for the property.
Where to find it
- Maintenance in the menu, under Portfolio: every repair on the properties you may see, with counts, filters and the list.
- A property's Maintenance tab: the repairs for that property only, and the button to add one.
The life of a repair
| Status | What it means | What moves it on |
|---|---|---|
| New | Reported; nobody has looked at it yet | Acknowledge, or Start |
| Acknowledged | Someone has seen it | Assign a vendor, Start |
| In Progress | Work has started | Resolve |
| Resolved | The work is done; its cost, if any, is recorded | Close |
| Closed | A manager has confirmed it is finished | Nothing further |
Resolved and Closed both count as finished in your reports.
Priority
Each repair has a priority: Urgent, High, Normal (the default) or Low. Priority is separate from status. An Urgent repair that is still New is shown at the top of the property's Maintenance tab and counted on the Maintenance page, so it is not missed.
Nothing is sent to anyone
Nutshell does not email, text or message anyone about a repair or its priority. Check the list.
Who can do what
| Admin | Facility Manager | Operations Assistant | |
|---|---|---|---|
| Report, acknowledge, set priority, assign, start, resolve, close | Yes | Yes | Yes |
| See what a repair cost | Yes | Yes | Yes |
| Choose which fund a cost comes from | Yes | Yes | No: always the Operations Fund |
| Manage vendors | Yes | Yes | Yes |
| See repairs on every property | Yes | Only on their properties | Yes |
Stakeholders do not use Maintenance. See What each role can do.
What Maintenance does not do
- It does not ask anyone to approve a cost, and it has no budget limit.
- It does not send messages to vendors; a vendor has no login.
- It does not attach photos.
Pages in this section
Checked against Nutshell 0.1.14, with the Maintenance module switched on